
Speakers
Gain insights from experts shaping the future of revenue cycle management.The agenda is live! Explore sessions, speakers, and what’s ahead. | March 14–17, 2027 | In person + virtual
Corella Lumpkins, CPC CPC-M CPCO CDEO CPB CPMA CPPM CRC CVBA CPC-I, CEMC. CCS, CCS-P, CHC
Manager of Coding, Compliance, CDI and Provider Education / Loudoun Medical Group P.C
Sessions by Corella Lumpkins
1.25 CEU
TBD
Tue, Mar 16 at 12:00 PM CDT (05:00 PM UTC)
75 MIN
5G | Beyond the Query: Mastering Physician Communication for Better Documentation and Coding Outcomes
Medical coding expertise alone is no longer enough. Today's healthcare revenue cycle professionals must also master one of the most challenging and least formally taught-skills in the industry: effectively communicating with physicians about documentation opportunities that affect coding accuracy, quality reporting, compliance, reimbursement, and patient outcomes. Whether you're a coder, auditor, CDI specialist, compliance professional, practice administrator, educator, or revenue cycle leader, you've likely experienced the frustration of documentation conversations that stall, create tension, or fail to produce lasting change. The reality is that even the most technically accurate coding recommendation can fall short if it is not communicated in a way that resonates with physicians. This engaging and highly practical session explores the psychology behind physician communication and provides proven strategies for transforming documentation discussions into productive clinical partnerships. Participants will learn how to adapt their communication style to different physician personalities, navigate difficult conversations with professionalism and confidence, de-escalate resistance, and build credibility without possessing a clinical degree. Through realistic case studies, interactive audience exercises, role-playing scenarios, and immediately applicable communication frameworks, attendees will leave with practical tools they can implement the very next day.
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Billing