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CEO & Founder / DMX Consulting, LLC
Poor management, more than pay or a better offer elsewhere, drives most coder turnover. This session gives revenue cycle and HIM leaders a practical system for building teams people want to stay on. Dee Maddox spent 25 years in corporate HR leadership, including serving as Human Capital Transition Team Lead for the NASA Space Shuttle Retirement Project, one of the largest workforce transitions in government history. She now applies that change leadership approach to revenue cycle teams. Using her trademarked D.E.E.D.® and O.W.N. It! frameworks, attendees will learn to spot turnover risk early, build a leadership practice that keeps coders and auditors engaged, and carry a plan out of the room that works the same week. The session includes a guided worksheet for attendees to use as a resource when they return to work.
