Speakers

Voices that drive change.

Grabiela Juarez, COC, CPC, CPCM, CPB, CPMA, CPPM, AAPC Approved Instructor

Co-Founder & COO / Clear Path Medical Billing

Group discounts are available for teams.

Sessions by Grabiela Juarez

1.25 CEU

Austin 1-3

Sun, May 3 at 03:45 PM CDT (08:45 PM UTC)

75 MIN

1F | Patient Engagement: Improving Communication and Outcomes

Strong patient engagement isn’t just a buzzword, it’s a cornerstone of better care delivery, improved health outcomes, and stronger provider-patient relationships. In this dynamic session we’ll explore how intentional communication, cultural awareness, and shared decision-making can transform healthcare experiences for both patients and providers. We’ll discuss strategies for building trust, overcoming barriers such as low health literacy and language differences, and using tools such as motivational interviewing, empathy, and patient education to empower individuals in their care journey. Attendees will also learn how front office staff, billers, coders, and clinicians each play a vital role in promoting engagement across the care continuum. Packed with real-world examples, actionable tips, and opportunities for reflection, this session will leave attendees with a deeper understanding of how communication shapes patient outcomes — and how every team member can make a difference.

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Practice Management