Speakers

Voices that drive change.

Melissa Caperton, MA Org. Mgmt., RHIA, CPC, CPMA, CPPM, CFPC, CPB, AAPC Approved Instructor

Director, Physician Coding / Baptist Health

Sessions by Melissa Caperton

1.25 CEU

Texas Ballroom

Wed, May 6 at 09:45 AM CDT (02:45 PM UTC)

75 MIN

GS8 | AI in Action Across the Revenue Cycle

What does it really take to move AI from idea to implementation in revenue cycle management? In this panel discussion, industry experts who have been directly involved in AI adoption will share real-world perspectives on planning, piloting, and implementing AI solutions within RCM environments. Panelists will discuss how they evaluated opportunities, approached process change, measured return on investment, and assessed the operational and workforce impact of these technologies. Attendees will gain practical insight into the decisions, challenges, and lessons learned along the way, along with a clearer understanding of how AI is reshaping roles, workflows, and performance across the revenue cycle.

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General Session